NEVER share your OTP and card details

Treat your OTP and card details as you would treat your money. Protect them and don’t leave them exposed to scammers. 

Never share your OTP and card details with anyone and cover your CVV with a sticker. Remember, scam happens when you let your guard down.

Remember, Metrobank will NOT initiate calls, SMS, emails, or chats to ask for your bank account details. If you receive a call or message from an unknown and unverified source: 

• Be alert and do not believe everything you are told.
• Do not give your email address, mobile number, passwords, Personal Identification Number (PIN), One-Time Password (OTP), or Card Verification Value (CVV), the 3-digit code found at the back of your card.
• Do not click on unverified links and buttons.

On your next visit to our branch, make sure your mobile number and email address are updated. If you suspect fraud, call the Metrobank Contact Center at (02) 88-700-700, 1-800-1888-5775, or email us at customercare@metrobank.com.ph using "Report on Possible Fraud" as subject.