Treat your OTP and card details as you would treat your money. Protect them and don’t leave them exposed to scammers.
Never share your OTP and card details with anyone and cover your CVV with a sticker. Remember, scam happens when you let your guard down.
Remember, Metrobank will NOT initiate calls, SMS, emails, or chats to ask for your bank account details. If you receive a call or message from an unknown and unverified source:
On your next visit to our branch, make sure your mobile number and email address are updated. If you suspect fraud, call the Metrobank Contact Center at (02) 88-700-700, 1-800-1888-5775, or email us at email@example.com using "Report on Possible Fraud" as subject.