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Help & Support

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Metrobank Online

Frequently Asked Questions

Accounts

How do I open an account?

What valid IDs can I present?

How much is the maintaining balance?

I am a US citizen and would like to open an account. What are the requirements?

ATMs, CAMs and Branch

I lost my debit/prepaid card. What do I do?

I lost my PayCard. How do I get a replacement?

No money was dispensed when I tried to withdraw.

Debit Cards

How can I get a debit card?

How do I reset my PIN?

I lost my card. What do I do?

Credit Cards

How do I apply for a credit card?

How would I know the status of my credit card application?

Where can I pay my credit card bill?

Metrobank Online

How do I use Metrobank Online?

Who can enroll in Metrobank Online?

Will I be able to receive the verification code if I enroll to Metrobank Online while overseas?

How do I change my Metrobank passcode?

Metrobank App

Where can I download the NEW Metrobank App?

How do I log in or sign up on the NEW Metrobank App?

When I try to sign up, I get the error: “Mobile Number / Email are invalid. Please provide another.” What do I do?

Cardless Withdrawal

What is Cardless Withdrawal?

How much can I withdraw through Cardless Withdrawal?

How do I make a Cardless Withdrawal?

Metrobank AppKey

What is Metrobank AppKey?

How do I activate Metrobank AppKey?

When do I use AppKey?

Online Time Deposit

What is Online Time Deposit?

What are the requirements to open a Time Deposit account online?

What does settlement account mean and why do I need to have one?

Wealth Manager

What is Wealth Manager?

Am I eligible to use Wealth Manager?

What are the features of Wealth Manager?

UITF Online

What is UITF Online?

What is the Enroll UITF feature?

I have an existing Metrobank savings account. Can I open my first UITF?

Metrobank Operations Support Engine (MOSE)

What is Metrobank Operations Support Engine (MOSE)?

How do I enroll to Metrobank Operations Support Engine (MOSE)? Who can enroll?

How do I access the Metrobank Self-Service Station Website?

Cash Pick-up

What is Cash Pick-up?

What accounts can be used for Cash Pick-up transactions?

How much cash can be sent through the Cash Pick-up service?

Home Loan

How do I apply for a Home Loan?

What factors are considered in the evaluation of my application?

What are the application requirements for a Home Loan?

Car Loan

How do I apply for a Car Loan?

What factors are considered in the evaluation of my application?

What is the minimum and maximum term for a Car Loan?

Personal Loan

How can a Personal Loan help me?

What are the eligibility requirements to apply for a personal loan?

How do I apply for a Personal Loan?

Investments

How do I avail of a UITF?

What is a UITF?

What investment options are available to me?

Remittance

How do I replace a lost/damaged ATM card?

What forms do I need to fill up to make a remittance when I’m abroad?

Bank Certificate

How do I apply for a Bank Certificate?

How can I verify the authenticity of a Bank Certificate issued by Metrobank?

Downloadable Files

Client Dispute Form

Consumer Loan Application Forms

Account Maintenance and Instruction Form

Deposit Terms and Conditions

Statements of Account

Where can I view my Statements of Account (SOAs)?

For which types of account can SOAs be generated?

What web browsers can be used to access to view SOAs?

Forex

What documents do I need to present when buying foreign currency for non-trade purposes?

What documents do I need to present when buying foreign currency for Outward Investment?

Metrobank Business Online Solutions

I did not receive a temporary user ID. Where can I get it?

I have not received my temporary user ID and temporary password. How can I sign in?

Money Basics

What is Money Basics?

Do I need to be a finance major to manage my money better?

Should I hire a financial advisor?

Fight Fraud

What are the main types of online banking fraud?

How does the scammer get my information?

How do I deal with fraud?

Metrobank Credit Card Bills2Pay

How can I enroll billers?

What is Metrobank Bills2Pay?

What billers are available for enrollment?

Merchant Services

How can merchant services help my business?

What types of payments are accepted by a Metrobank POS terminal?

Is there a monthly sales requirement for merchant partners?

Help & Support

Got Questions? Let Us Know!

Customer Service Hotline

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