Your data is in good hands. When you bank with us, your personal information shall be collected. You can be confident that we will take your safety and privacy very seriously.
Finally, we only engage with outside companies who meet our security standards. Sharing of information shall be subject to authorization procedures and proper approvals.
Appropriate security controls shall be put in place in the transmission of data using secure channels.
We recognize your right to have control over your personal data. So, in the spirit of trust and transparency, here are what we collect from you and what we use it for.
What data Metrobank collects from you:
We recognize your agency and ownership of your data. As such, we recognize the following:
We will keep your data safely stored in our system and regularly updated throughout the entirety of your relationship with us. Only authorized personnel who have accomplished strict security training will have access to it.
If you choose to close your relationship with us, we are obligated to delete your data within 5 years after you formally settle and close all engagements with the bank. Records, back-up tape reels and cartridges containing information are physically destroyed (e.g. removed from their cases, immersed in water and, or cut into small pieces).
We care for the safety and security of all our clients and partners. Because of this, we highly encourage the following:
Metrobank has complied with the registration requirements provided in the Data Privacy Act (DPA) of 2012 and its Implementing Rules and Regulations (IRR) thru the NPC Registration System (NPCRS).
With the NPC Seal of Registration, our Clients and Partners are assured that Metrobank has completed the first level of DPA compliance.
You can contact our Data Protection Officer (“DPO”) through the following:
Data Privacy Department
2nd Floor, The Shops Grand Central Park
7th Avenue corner 36th and 38th Streets North Bonifacio District
Bonifacio Global City Taguig, 1637 Metro Manila
Telephone Number: 63-02-8-857-5539
E-mail Address: email@example.com
For any questions, clarifications, requests, or feedback on this Statement or how we process your information, you can reach us through our branches, our Contact Center, or our Data Protection Officer.