ACCOUNT OPENING
- Can I open an eSavings account anytime?
- You can open an account online daily from 4:00 a.m. to 10:00 p.m.
- Will I still need to go to a branch to complete my Metrobank eSavings account opening?
- No need. You can complete the savings account online application through the Metrobank App or Earnest Investment App. You will immediately receive your semi-verified Metrobank eSavings account details via email.
- What type of smartphone can I use to open Metrobank eSavings account?
- For eSavings account opening, you can use any Android phone or iPhone that meets the following requirements:
- Android: Minimum of Android 8.0 (Oreo)
- iOS: Minimum of iOS 12
- How long will it take to open my Metrobank eSavings account?
- The process takes around 10 minutes. If there are no issues with your application, you will receive a semi-verified account immediately.
- A semi-verified account has an incoming deposit limit and outstanding balance limit of PHP 50,000.
- A fully verified account has no incoming deposit limit and outstanding balance limit
- I don’t want to use my own mobile number to open an account. Can I use my relative’s or friend’s number instead?
- No. For your account’s security, we strongly recommend using your own personal mobile number.
- How will I know if I was successful in opening the Metrobank eSavings account?
- You will see an on-screen confirmation that your eSavings account has been created, and you will receive an email from Metrobank containing your complete account details.
- I lost the original copy of my valid ID. Can I use a scanned copy instead?
- No. A scanned copy will not be accepted for online account opening.
- Is it possible to open a Joint OR/AND eSavings account?
- No. Metrobank eSavings accounts are for individual accounts only.
- Can I open multiple Metrobank eSavings accounts?
- No. You can only open one Metrobank eSavings account.
- I have an existing Metrobank Savings/Checking/Payroll account. Can I still open a Metrobank eSavings account?
- No, but you can still open a Metrobank savings account at any Metrobank branch. We are working to offer this facility in the future.
BALANCE AND TRANSACTION LIMITS
- How can I deposit money into my Metrobank eSavings account?
- You can fund your account through the following channels:
- Intrabank Fund Transfer
- Instapay
- PESONet
- Cash Accept Machine (CAM) or Cash Recycler Machine (CRM)
- Partner Pawnshops (Remit to Account)
- Remittance
- What happens if I deposit more than PHP 50,000 to my semi-verified account?
- If you exceed the monthly deposit limit of your semi-verified account, the incoming/deposit transaction will automatically be rejected.
- Can I request to increase my incoming/deposit transaction limit?
- For semi-verified accounts, increase of limits is not allowed.
- Fully verified accounts do not have incoming deposit transaction limits.
- Can I make outgoing financial transactions in the Metrobank Online/Mobile App immediately after account enrollment?
- No. There is a 24-hour cooling period before you can perform outgoing financial transactions (e.g., send/move money, pay bills, send load) through the Metrobank Online or Mobile App.
ACCOUNT SERVICING
- Can I request for a debit card?
- Yes, debit cards are available for fully verified Metrobank eSavings accounts.
- Email our customer support at onlineproductsupport@metrobank.com.ph and claim your debit card at your preferred branch.
- Please include the following in your email:
- Complete Name
- Last 4 digits of your account number
- Preferred branch for card pickup
- Date of pick-up
- The first debit card is free. A replacement card will be subject to fee.
- What if I visit the branch without an appointment? Will they still accommodate me?
- Yes, walk-in requests will still be accommodated.
- Can I withdraw funds without a debit card?
- Yes. You can perform cardless withdrawals at any Metrobank or PSBank ATM via the Metrobank Mobile App or Metrobank Online (choose "Cardless Withdrawal").
- You can also do over-the-counter transactions at any Metrobank branch. An OTC fee applies.
- Can I request a Bank Certificate using my Metrobank eSavings account?
- Where can I send my inquiries or concerns about my Metrobank eSavings account?
Click the button below to read the eSavings Terms and Conditions.
