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Protect yourself from online fraud

Online fraud is a serious threat to your privacy and money, but you can stay safe by being informed. Learn how to recognize scams, protect your accounts, and keep your finances secure.

Fraud types

Avoid falling victim. Understand the different types of scams you may encounter online. Know what they look like so you can

Fraud prevention

Keep scammers out of your accounts. Learn tips and best practices to secure your personal information and prevent online fraud.

Fraud references

Find helpful guides and resources on what to do if you experience or suspect fraud.

Email Security Zone

Know how you can tell if the email you receive is from us.

Help us fight fraud

Be part of the solution. Learn how to avoid online fraud with Metrobank’s tips, news, and alerts about online banking fraud.
Have you been a target of fraud? Report it to us by clicking the button below.


<h1>Protect yourself from <span style="background: linear-gradient(76.66deg, #0357ff 10.45%, #ac30ff 54.85%); color: transparent; background-clip: text;">online fraud</span></h1>

Your safety always comes first

Keep your account details private at all times. Never share your OTPs, username, password, Card Verification Value (CVV), or PIN with anyone. Metrobank will never ask for these details. If you receive an SMS, call, or email, don’t reply—report it right away.

<h2>Your safety always <br /><span style="background: linear-gradient(76.66deg, #0357ff 10.45%, #ac30ff 54.85%); color: transparent; background-clip: text;">comes first</span></h2>

Stay a step ahead
of fraud

Scammers use many ways to trick people, online or offline. Knowing what to watch out for helps you protect your money and information. Learn how to prevent fraud with these safety tips from Metrobank.

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Frequently asked questions

How can I protect my Metrobank account from fraud?
    

  • Never share your One-Time Password (OTP), PIN, or account details with anyone.
    • 

  • Always verify website URLs—Metrobank’s official site is www.metrobank.com.ph
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  • Avoid public Wi-Fi when accessing online banking.
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  • Enable SMS or email alerts to monitor account activity.
    • 

How can I tell if an email, text, or call claiming to be from Metrobank is fake?
Metrobank will never ask for your OTP, password, full card number, or CVV via text, call, or email. Beware of messages with:


    

  • Suspicious links or urgent language (e.g., “Click now to avoid account deactivation”)
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  • Unknown sender addresses
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  • Spelling or grammar errors
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When in doubt, contact Metrobank directly instead of responding.
How can I detect if someone is trying to access my account without permission?
Enable real-time SMS and email alerts through the Metrobank App or Metrobank Online. Review your transaction history regularly. If you see unfamiliar transactions, immediately lock your card in the app and contact Metrobank to report the issue.
What should I do if I receive a suspicious text, email, or call asking for my banking details?
Do not reply or click any links. Report the message by forwarding it to customercare@metrobank.com.ph using “Report on Possible Fraud” as the subject. You may also call the Metrobank Customer Service Hotline at (02) 88-700-700.
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Got questions? We can help.