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Mastercard Welcome Gift 2024

1)	**Are all newly approved Metrobank Toyota Mastercard, Platinum Mastercard, and World Mastercard entitled to qualify for this promo?**
No, only new to Metrobank credit cardholders who applied and got approved for a principal Metrobank Toyota Mastercard, Platinum Mastercard, and World Mastercard will be qualified (see item 2 in promo mechanics for full qualification requirements).

2)	**I have an existing credit card with another bank but I missed some payments (not in good credit standing), will I be able to qualify for higher Rewards Points?**
No. You need to have an existing principal credit card with another bank in good credit standing to qualify for the promo.

3)	**I have an existing supplementary card with Metrobank Credit Card and applied for a principal Metrobank Toyota Mastercard, Platinum Mastercard, and World Mastercard, will I still be eligible to this promo?**
Yes, since this will be your first principal Metrobank Credit Card. This will still be subject to other terms & conditions. Kindly ensure you read through the promo mechanics.

4)	**I have an existing supplementary credit card with another bank, am I qualified for higher Rewards Points?**
No. Only those who have principal credit card with another bank in good credit standing will be qualified for the higher Rewards Points in relation to this promo. 

5)	**My card was delivered late. May I request for extension of spend period?** 
Yes, but subject for assessment and review. Kindly call us at (02) 88-700-700 or email customerservice@metrobankcard.com so we can assist you.

6)	**How are my installment transactions computed against the spend requirement?**
If you used your card for 0% installment for 12 months to buy a new phone, with principal amount of ₱120,000 within your eligible spend period, the full amount will be considered as a valid spend. 

7)	**Is there a way for me to see my progress in terms of accumulating valid spend transactions?**
Yes, you can. You will be able to check your progress in terms of reaching the minimum spend requirement via the same link for redemption. They will need to:  
a.	Visit the redemption link: metrobankcard.mymcc.gift  
b.	Login with your registered mobile number, input the OTP which will be sent to you.  
c.	Once you’re logged in, you will need to search for ‘Choose Your Welcome Gift 2024’ in the Promos and click on ‘Check Progress’. 

Note: Progress is updated in the system weekly. In case you don’t see your latest spend transactions, kindly wait for 7-10 days for the spend tracker to be updated.

8)	**I didn’t receive a message regarding my eligibility to the promo or that I can redeem my points after reaching the minimum spend requirement within the spend period of 90 days, what do I do?**  

a.	If you have just met the spend requirement - Kindly allow 7-15 days for us to validate your spend transactions. We’ll be sending the SMS thereafter within the next 15-21 days (Per promo mechanics, SMS will be sent within 30 days upon reaching min. spend).  
b.	If you already met the spend and more than 30 days have passed – Kindly reach out to us immediately at (02) 88-700-700 or email customerservice@metrobankcard.com so we can assist you.

9)	**May I qualify for both the rewards points and no annual fees?**
No. But you have the flexibility to pick one, whichever is your preferred welcome gift. 

10)	**I want to get waived annual fees, and I’m okay to forfeit the Rewards Points but I received a message telling me to already claim the points? What do I need to do so I can get no annual fees instead?**
If you prefer the no annual fees, do not claim the Rewards Points from Giftaway website and make sure you meet the minimum annual spend requirement.

11)	**I want the rewards points, already met the spend and received a message that I can now redeem my Rewards Points, until when can I claim?**  

	•	You can redeem the Rewards Points within 60 days from the date you received the message.  
	•	After which, the unredeemed Rewards Points will be forfeited.  
	•	By then, you will be eligible to get your annual fees waived instead subject to the minimum annual spend requirement.

12)	**My friend accidentally deleted the message from Metrobank when she borrowed my phone, may I request for SMS to be resent to me?**
Unfortunately, we may no longer accommodate re-sending requests for reasons such as, but not limited to the following reasons:  

a.	SMS sent successfully to the principal cardholder but were accidentally deleted by the cardholder, members of their family or friends or due to upgrade or reformatting done to the cardholder’s mobile device;  
b.	Due to loss, stolen, or defective mobile device;  
c.	You changed your mobile number but failed to have it updated by Metrobank in their system.

13)	**Until when can I consume the redeemed welcome Rewards Points?**
Redeemed Rewards Points are valid until fully consumed.

14)	**For the Rewards Points, when will the points be credited to my account?**
Welcome rewards will be credited to the new Metrobank credit card after 30 calendar days from date of redemption (redemption refers to the clicking of the redeem button in the redemption platform). 

15)	**For the welcome Rewards Points, is the cap for airmiles and cashback redemption applicable?**
No.  Cap for airmiles and cashback card rebate redemption will be waived for qualified customers for this promo until December 31, 2024. Redemptions made after December 31, 2024 will be subject to the prevailing redemption cap.


16)	**What if I don’t meet the spend requirement for Rewards Points or I didn’t claim it within 60 days from the time I received the message via Viber/SMS/EDM, will I still be entitled for the Spend Based Fee Waiver?**
Yes. Provided that you passed the qualifications specified in the promo mechanics and met the min. annual spend requirement.

17)	**I wasn’t able to meet the spend requirement during my first year, and got charged with annual fee on my next anniversary date (E.g. card approval by Mar 1, 2024, next anniversary date Mar 1, 2025), do I still get to have my next annual fee waived?**
Yes, just ensure that you meet the minimum annual spend requirement from Mar 1, 2025 to Feb 28, 2026 to get your annual fees waived on your next anniversary date: Mar 1, 2026.

18)	**I chose Rewards Points, where are my free trip tickets?**
Welcome gift: Option 1 is awarded through reward points. You will need to request for the conversion of these reward points to airmiles. Please also coordinate the conversion of air miles to airline tickets with your preferred airline company (Based on PAL rewards table as of July 2023).

19)	**I chose Rewards Points, may I choose any destination?**
Yes, you may choose any destination as long as it is within the converted airmiles awarded to you.

20)	**What if I did not meet the annual spend requirement?**
Annual fee will be charged to the account on your next card anniversary date. 

21)	**Are the supplementary cards included in the waived annual fees?**
No. Only principal cardholders are included for waived annual fees in relation to this promo.

22)	**I have more questions and/or clarifications, who can I contact?**
Call us at (02) 88-700-700 or email customerservice@metrobankcard.com so we can assist you.


Promo Mechanics

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Choose Your Welcome Gift with Metrobank Mastercard. Get 130K rewards points or No Annual Fees!

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https://web-assets.metrobank.com.ph/1711095777-mb-toyota-mastercard-433-x-280.jpg?auto=format&fit=max&w=1200

Mastercard Welcome Gift 2024

Eligible Cards

World Mastercard

Platinum Mastercard

Toyota Mastercard

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