You may update your customer information by doing any of the following:
Submit a duly filled out Online Customer Update Form, a scanned copy of one (1) photo and signature-bearing valid government-issued ID to firstname.lastname@example.org. If you are payroll accountholder, please include a copy of your company ID. Use “Contact Details Update / [Your Name]” as the subject line of your email.
Be sure that the email address you will use to send the requirements is the same as the one you used to open your bank account. The email size should not exceed 5MB.
After you make your request, you will be notified within 5 banking days on the status of your request via SMS and email.
If you can’t print the Customer Information Update Form, you can still submit your signature through the following steps:
CUSTOMER ADVISORY: For your security, Metrobank will NEVER call you to ask for your bank details. You must initiate the contact with Metrobank to make transactions. If you think you are a victim of fraud, contact us at (02) 88-700-700.