You no longer need to go to your branch of account to update the details of your Metrobank Deposit Account. With our Online Customer Updating (OCU) platform, you can get it done quickly and conveniently—all you need is your mobile phone.
Here’s how:
1. Prepare the following:
• A mobile device with a camera
• A valid Philippine ID for submission
• A steady and secure internet connection
2. Using your smartphone, visit Metrobank’s OCU platform.
Successful requests are processed within 48 to 96 hours.
3. Once you receive confirmation that your contact details have been updated, you can enjoy the benefits and features of Online Banking.
If you are already enrolled in our online banking channels, notifications and One-Time Passwords (OTPs) will now be sent to your new mobile number and/or email address.
Watch the video below for a guide on updating your Metrobank account details.
Click here for the Online Customer Updating FAQs:
1. What is Metrobank’s Online Customer Updating (OCU) platform?
Metrobank’s OCU is a hassle-free way for you to keep the bank up to date with your contact details through an online platform.
With updated contact details, you can get real-time notifications via SMS or email about your online transactions, important bank advisories, and the latest fraud alerts.
2. How can I access the OCU platform?
You may access OCU through the link found on Metrobank’s official website.
Remember: Metrobank will never send you the OCU link via email or SMS. If you receive any link on these channels, please report to our Contact Center at (02) 88-700-700, domestic toll-free number: 1-800-1888-5775, or email customercare@metrobank.com.ph with “Report on Possible Fraud” as the subject.
3. How does OCU verify an account holder’s identity?
An account holder’s identity is verified through the Electronic Know Your Customer (eKYC) process. You will be asked to upload a valid Philippine ID, then to take a clear, well-lit selfie. Our eKYC service provider checks if the ID submitted is authentic, and if the person doing the updating is the same person on the ID.
4. What can I do on OCU? Can I make financial transactions on it?
You can only update your mobile number and/or your email address on OCU. It does not facilitate any financial transactions.
If you come across an online form that appears like OCU but prompts you to make a financial transaction, please disregard and report immediately to our Contact Center at (02) 88-700-700, domestic toll-free number 1-800-1888-5775, or email customercare@metrobank.com.ph with “Report on Possible Fraud” as the subject.
5. Who can update their contact details on OCU?
All existing Metrobank account holders with an active account status can update their customer information on OCU, except the following:
- Corporate customers
- Individual customers with an “inactive” or “dormant” account status
6. What do I need to update my information on OCU?
- Mobile device with a camera
- Valid Philippine ID (see no. 7 for the list of accepted IDs)
- Steady and secure internet connection
7. What Philippine IDs are accepted on OCU?
- Passport
- Driver’s license
- Unified Multi-purpose Identification Card (UMID)
- SS ID (PVC type)
- National ID (Card Type)
8. What information will I be asked to provide on OCU?
You will be asked to provide your full name, date of birth, 13-digit account number, plus your old and new mobile numbers and email addresses.
To confirm the contactability of your new mobile number and email address, use the One-Time Passwords (OTPs) that Metrobank will send you via SMS and email during your online session.
9. Why do I need to provide my account number?
Your account number will be used to validate account ownership.
10. Why do I need to use an OTP?
The OTP helps confirm the contactability of your new mobile number and/or email address. It also ensures that you, the owner of the account, are in possession of the new contact information.
You will be asked to input the OTP on a specific field on OCU during your online session. The bank will never ask for your OTP through phone call, email, SMS, or chat.
11. What account types are accepted for the 13-digit number?
You can have your contact details updated using any of your 13-digit Savings, Checking, Debit, or Prepaid account numbers. Paycard account number is not accepted.
12. I want to change my contact number, but my active account is a joint account. Can I still update on OCU?
Yes, you can update using your JOINT AND/JOINT OR account number. For these account types, only one of the account holders at a time is allowed to update his/her contact information.
13. How long will it take for the customer information update request to be implemented after I use OCU?
Turnaround time is at least four days, depending on the result of the validation process on the information you submitted.
14. I also want to update my contact details for my Metrobank Online site or app access. How can I do this?
If you are enrolled in the Metrobank Online site or app and requested for an update via OCU, updates will take effect within seven banking days. Until then, notifications and OTPs for online channels will be sent to your old mobile number or email address.
15. I don’t have access to the Metrobank Online site or app yet. When can I enroll on these online banking platforms?
You can enroll on the Metrobank Online site or app once you receive a notification via email or SMS that your request to update your contact details is successful.
16. How secure is OCU?
- OCU can only be accessed within Metrobank’s official website.
- All messages on OCU go through an encryption process.
- OCU implements an extensive validation process.
- Notifications on contact detail update status are sent to you in real time.
17. How do I know that I am not being phished to provide my information to fraudsters?
The OCU platform uses advanced encryption technology to protect your data and all activity is conducted on Metrobank’s official website. The minimal requirements you will be asked to submit will only be used to verify account ownership.
18. How can I check the status of my customer information update request?
Check the email and/or SMS sent to you with the reference number, request status, and any additional steps that you may need to complete your request. Or you may go to the OCU webpage, click the “Check Status” button, and enter your reference number.
19. On which devices can I access OCU?
OCU is only accessible via a mobile browser. If you access it using a laptop or computer, you will be redirected to a page where you can scan a QR code using a mobile device to proceed to the OCU platform.
20. If I visit a branch to update my contact information after submitting my request via OCU, what will happen to my online request?
The branch request will be processed and the OCU request will be cancelled. You will receive a notification regarding the cancellation.
21. I received a notification that my OCU request was unsuccessful. What should I do?
You may submit a new contact update request through OCU or at any Metrobank branch.
22. How can I confirm if my contact details are updated in the bank’s records aside from the notifications sent by the bank?
You may call or visit your branch of account to confirm the update.
If you prefer to update your contact details at your branch of account, please download, print, and accomplish the Customer Update Form.
Make sure to bring a valid ID with your photo and signature. For payroll account holders, please bring your company ID.
Experience accessible, convenient, and secure banking with Metrobank.