To ensure the quality and efficiency of our services, we will have a scheduled system upgrade on October 12, 2025 (Sunday), from 2:00AM to 2:00PM. This activity is necessary to ensure the quality and efficiency of our services.
During this time, the following products and services will be temporarily unavailable:
| Affected Channels / Products / Services | Temporarily Unavailable for |
|---|---|
| Metrobank Debit, Prepaid, and Paycard | All Transactions • Online transactions: e.g. e-commerce transactions, bills payment, incoming and outgoing InstaPay and PESONet transfers, etc. • Card-present transactions: e.g. ATM withdrawals, POS/ terminal transactions, etc. |
| Metrobank card terminals/ POS | Cannot process or accept: • Metrobank debit, prepaid and paycard • UnionPay and JCB credit cards issued by other banks • QR Ph transactions |
| Metrobank ATMs | All Transactions |
| Remittance services | All Transactions *Note Metrobank’s Remittance partners can accept the funds, but will be able to process the remittance once we are back online. |
| Metrobank Online Site and Metrobank App | All transactions, including access to the following services: • Wealth Manager • FX Online • UITF Online • Online Time Deposit • eSavings • Metrobank Operations Support Engine (MOSE) |
| Metrobank Business Online Solutions | All Transactions |
| Earnest App | All Transactions |
| Metrobank Car Online Loan Application (via the Metrobank website) | All Transactions |
We request you to plan your transactions ahead. For all your scheduled transactions that will be affected by this upgrade, kindly adjust them accordingly.
Please follow our social media pages to get updates on this activity. Rest assured that your money is safe and secure with us.
For other concerns, you may reach us at (02) 8870-0700.
Thank you for understanding and your continued trust.