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Metrobank Credit Card Contact Us
Metropolitan Bank & Trust Company (Metrobank) – Consumer Business Sector is committed to ensuring our products and services meet your expectations and requirements. We are here to listen to your concerns.
For inquiries, you may call or contact us via these channels:
- METROBANK CARD CUSTOMER SERVICE HOTLINE
Hotline: (02) 88-700-700
Domestic Toll-Free: 1-800-1888-5775 (using PLDT line)
International Toll-Free: (IAC)+800-8700-0707
Email: customerservice@metrobankcard.com - METROBANK PREMIUM CARDS HOTLINE
(World Mastercard, Metrobank Platinum Cards, Travel Signature Visa, Femme Signature Visa)
Hotline: (02) 88-700-707
Domestic Toll-Free: 1-800-10-8700707 (using PLDT line)
International Toll-Free: (IAC)+800-8700-0707
Email: customerservice@metrobankcard.com - CARD APPLICATION NUMBER (previously Updating of CH Number)
Customer Service: (02) 88-700-766
Domestic Toll Free: 1-800-10-8700-766 (using PLDT line) - PSBANK CREDIT MASTERCARD
Customer Service: (02) 88-700-772
Domestic Toll Free: 1-800-10-8700-772 (using PLDT line)
Email: psbank@metrobankcard.com - MERCHANT HELPDESK
Hotline: (02) 88-700-999
Domestic Toll Free: 1-800-10-8700999 (using PLDT line)
Email: merchanthelpdesk@metrobankcard.com - METROBANK COLLECTIONS
Credit Cards and Personal Loan
Hotline: (02) 88-700-711, 88-700-970, 88-700-755, or 0919 0598710-29
Domestic Toll Free: 1-800-10-8700-922 (using PLDT line)
International Toll-Free number (Access Code) +800-8-700-0707
Email (Credit Cards): collections@metrobankcard.com
Email (Personal Loan): PLAdvisory@metrobankcard.com
Viber (Sender Name): Metrobank Advisory
SMS (Sender Name): MCC, PSBank Card, or 225622
Home Loan
Hotline: (02) 88-700-944
Email: homeloancollections@metrobankcard.com
Viber (Sender Name): Metrobank Advisory
SMS (Sender Name): Metrobank
Car Loan
Hotline: (02) 88-700-945
Email: carloancollections@metrobankcard.com
Viber (Sender Name): Metrobank Advisory
SMS (Sender Name): Metrobank
Our Domestic Toll Free Numbers may be accessed using a PLDT line. You may also reach us via email at customerservice@metrobankcard.com. Our Email team is ready to assist you from Mondays through Fridays 8:30AM to 5:30PM.
For faster assistance on select credit card concerns, you may also message Mia of Metrobank on Facebook messenger or click here: m.me/MiaofMetrobankCard.
Please update your Personal Information with us. In compliance with Bangko Sentral ng Pilipinas Circular 706, as amended by Circular 950, we request all our Cardholders and their Supplementary Cardholders to update your personal information with us to fully enjoy our services. Simply call Metrobank’s 24/7 Customer Service Hotline to update your information on our records. We will take it to mean that your information is updated if we do not hear from you.
To report a transaction discrepancy, download the dispute form.
We value your feedback. Click here for details.
For a full understanding of the stipulations and computations, please refer to the Terms and Conditions and Disclosure Statement.
Metrobank is regulated by Bangko Sentral ng Pilipinas. Website: https://www.bsp.gov.ph
SEC Registration No. 0000127904. SEC Certificate of Authority No. 994 (2008)
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