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Here is a summary of the upcoming changes to the Deposit Terms and Conditions effective November 10, 2025. 

Clear provisions on our shared responsibilities in keeping your account secure 
Metrobank is committed to being your partner in safeguarding your account. We have listed down both our roles to help protect your account from fraud and scams.

Guidelines on proper product use 
Whether you avail of a debit/ATM card, a passbook, or a checkbook, we have added helpful reminders on the proper use of your account so you can maximize its benefits.

These updates aim to reinforce our mutual trust as we continue working together toward your financial goals. 

We encourage you to review the updates carefully by downloading the latest General Banking Terms and Conditions: 

<ul>
<li><a href="https://web-assets.metrobank.com.ph/1757325164-1-gbtc-x-ptc-individual-casa-and-td-081325-1.pdf">with Individual Checking/ Savings Accounts (CASA) and Time Deposit (TD)</a> </li>
<li><a href="https://web-assets.metrobank.com.ph/1757325164-2-gbtc-x-ptc-individual-debit-081325-1.pdf">with Individual Debit/ATM Card</a> </li>
<li><a href="https://web-assets.metrobank.com.ph/1757325163-3-gbtc-x-ptc-payroll-debit-or-atm-card-081325-1.pdf">with Payroll Debit/ATM Card</a> </li>
<li><a href="https://web-assets.metrobank.com.ph/1757325164-4-gbtc-x-ptc-commercial-081325-1.pdf">with Commercial Checking/ Savings Accounts (CASA) and Time Deposit (TD)</a> </li>
</ul>

Please note that by continuing to use our products and services, you acknowledge that you understand and agree to these updates.

We will be updating our Deposit Terms and Conditions effective November 10, 2025.  Please review the updates to ensure you understand any changes that may affect you.

Updates to our Deposit Terms and Conditions | Metrobank

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We will be updating our Deposit Terms and Conditions effective November 10, 2025. Please review the updates to ensure you understand any changes that may affect you.

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Updates to our Deposit Terms and Conditions

This is for the ONCE: Get exclusive access to the TWICE World Tour pre-sale with Metrobank Mastercard

Heads up, Filipino ONCE! World-famous K-Pop girl group TWICE is coming back to the Philippines this October 4, for their much-anticipated TWICE <THIS IS FOR> WORLD TOUR IN BULACAN – and your Metrobank Mastercard credit and debit card will give you first dibs to the best seats to the show! TWICE is one of the hottest acts in the world right now, and it’s safe to expect that everyone will be scrambling and queueing for a ticket to the show. After all, who doesn’t want to get a glimpse of superstars NAYEON, JEONGYEON, MOMO, SANA, JIHYO, MINA, DAHYUN, CHAEYOUNG, TZUYU electrifying the Philippine Arena with their energy and talent live and up close?

<img src="https://web-assets.metrobank.com.ph/1756437381-twice-admat-w-mc-mb-1920x1080.jpg" alt="">

So, what do you do when you know it’s going to be a real battle with fellow ONCE to get a ticket to the TWICE concert? Here’s a strategy for you.

As the official payment partner, Metrobank - together with Mastercard - is giving exclusive early access to the TWICE <THIS IS FOR> WORLD TOUR IN BULACAN tickets on August 27, from 10:00AM to 11:59PM! 

Getting access to the Metrobank Mastercard Presale is easy. On August 27, just head over to <a href="http://priceless.com/metrobank">http://priceless.com/metrobank</a> and follow these steps: 

<ul>
<li>Click “Find Tickets” on the TWICE Concert banner. </li>
<li>Click “Buy Ticket” and you will be directed to SM Tickets Online. Make sure you are logged in to your SM Tickets account. </li>
<li>Enter the first six (6) digits of your Metrobank Mastercard card number, as the promo code. </li>
<li>Select your desired section and seat then click “Add”. </li>
<li>Pay for your ticket using your Metrobank Mastercard credit or debit card. </li>
</ul>

That’s it! You’ve secured your TWICE concert tickets! If you want to explore other priceless experiences and exclusive deals with your Metrobank Mastercard card, head over to <a href="http://priceless.com/metrobank">http://priceless.com/metrobank</a>. There, you’ll see all the travel, shopping, concerts, culinary, and sports adventures you can delight in, with the help of your trusted Metrobank Mastercard card. 

Don’t have a Metrobank Mastercard credit or debit card yet? Now is the time to apply for one – just in time for the <THIS IS FOR> WORLD TOUR presale on August 27. Visit <a href="https://www.metrobank.com.ph/">https://www.metrobank.com.ph/</a> or your nearest Metrobank branch today/ Follow Metrobank Card on Facebook and Instagram for more information on this promo and other offers from Metrobank credit cards.

As the official payment partner, Metrobank - together with Mastercard - is giving exclusive early access to the TWICE <THIS IS FOR> WORLD TOUR IN BULACAN tickets.

Get exclusive access to the TWICE World Tour pre-sale with Metrobank Mastercard

https://web-assets.metrobank.com.ph/1756437381-url-share-image.png?auto=format&fit=max&w=1200

To enhance efficiency and ensure the timely transmission of all outward checks (both local and in-house), we’re implementing a new check deposit cutoff time starting September 8, 2025. 

<table><thead>
 <tr style="color:#ffffff; background-color:#2a317d">
 <th style="text-align: center" colspan="3">Check Deposit Cutoff</th>
 </tr></thead>
<tbody>
 <tr>
 <td></td>
 <td><center>OLD</td>
 <td><center>NEW</td>
 </tr>
 <tr>
 <td> Other Bank’s Checks</td>
 <td>4 PM</td>
 <td>3:30 PM</td>
 </tr>
 <tr>
 <td> Metrobank Checks</td>
 <td>4 PM</td>
 <td>4 PM</td>
 </tr>
</tbody>
</table>

To avoid inconvenience, please deposit checks ahead of the new cutoff time. 

For concerns, send us a private message on our official Facebook and X pages, and our Community Managers will be happy to assist you. 

For account-specific inquiries, call our Contact Center at (02) 88-700-700 (domestic toll-free 1-800-1888-5775) or email <a href="mailto:customercare@metrobank.com.ph">customercare@metrobank.com.ph</a>.​

To enhance efficiency and ensure the timely transmission of all outward checks (both local and in-house), we’re implementing a new check deposit cutoff time starting September 8, 2025. 

Cutoff time adjustment for check deposits | Metrobank

To enhance efficiency and ensure the timely transmission of all outward checks (both local and in-house), we’re implementing a new check deposit cutoff time starting September 8, 2025.  

https://web-assets.metrobank.com.ph/1757076372-new-check-deposit_article-page_1280px-x-640px.jpg?auto=format&fit=max&w=1200

Cutoff time adjustment for check deposits

To ensure the quality and efficiency of our services, we will have a scheduled system upgrade on September 21, 2025 (Sunday), from 2:00AM to 2:00PM. This activity is necessary to ensure the quality and efficiency of our services. 

During this time, the following products and services will be temporarily unavailable:

<table><thead style="color:#ffffff; background-color:#001A88">
 <tr>
 <th>Affected Channels / Products / Services</th>
 <th style="text-align:center;">Temporarily Unavailable for</th>
 </tr></thead>
<tbody>
 <tr>
 <td>Metrobank Debit, Prepaid, and Paycard</td>
 <td>All transactions - Online transactions - e.g., e-commerce transactions, bill payments, incoming and outgoing InstaPay and PESONet transfers, etc. - Card-present transactions - e.g., ATM withdrawals, POS/terminal transactions, etc.</td>
 </tr>
 <tr>
 <td>Metrobank card terminals/ POS</td>
 <td>Cannot process/accept: - Metrobank Debit, Prepaid, and Paycard - Credit cards from other banks - QR Ph transactions</td>
 </tr>
 <tr>
 <td>Metrobank ATMs</td>
 <td>All transactions</td>
 </tr>
 <tr>
 <td>Remittance services</td>
 <td>All transactions Note: Metrobank's remittance partners can accept funds, but will only process the remittance once we are back online. </td>
 </tr>
 <tr>
 <td>Metrobank Online Site and Metrobank App</td>
 <td>All transactions, including access to the following services: - Wealth Manager - FX Online - UITF Online - Online Time Deposit - eSavings - Metrobank Operations Support Engine (MOSE) </td>
 </tr>
 <tr>
 <td>Earnest App</td>
 <td>All Transactions</td>
 </tr>
 <tr>
 <td>Metrobank Car Online Loan Application (via Metrobank website)</td>
 <td>All transactions</td>
 </tr>
</tbody></table>

We request you to plan your transactions ahead. For all your scheduled transactions that will be affected by this upgrade, kindly adjust them accordingly. 

Please follow our social media pages to get updates on this activity. Rest assured that your money is safe and secure with us. For other concerns, you may reach us at (02) 8870-0700.

Thank you for understanding and your continued trust.

Metrobank will have a scheduled system upgrade on September 21, 2025, from 2:00AM to 2:00PM. Please plan your transactions ahead.

https://web-assets.metrobank.com.ph/1757669366-system-notice-2025-sept-article-banner.jpg?auto=format&fit=max&w=1200

Scheduled System Upgrade on September 21

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For inquiries, you may call our Metrobank Contact Center at (02) 88-700-700, or our domestic toll-free number at 1-800-1888-5775, or send an e-mail to <a href="mailto:customercare@metrobank.com.ph">customercare@metrobank.com.ph</a>

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Share your expertise in credit analysis​

Growing together, stronger than ever

Apply for a car loan today

Metrobank is PH's Best Managed Bank

Apply for a home loan today

Share your expertise in credit analysis​

Growing together, stronger than ever

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Anniversary Specials

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You're in Good Hands

Save

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What's happening

Updates to our Deposit Terms and Conditions

Get exclusive access to the TWICE World Tour pre-sale with Metrobank Mastercard

Cutoff time adjustment for check deposits

Scheduled System Upgrade on September 21

Smart. Simple. Secure.

Share your expertise in credit analysis

Share your expertise in credit analysis