Metrobank is committed to safeguarding your personal and account information. This endeavor, we believe, is a responsibility that is shared between you and the Bank. Read on to know more.


We assure you that information you provide us is kept confidential. All identifiable information you provide will only be used within the bounds of applicable Philippine laws*, and of other rules and regulations that may be issued by the Bangko Sentral ng Pilipinas (BSP) and the Bankers’ Association of the Philippines. Non-identifiable data collected from website visitors will only be used to track and serve relevant content to the users and address their concerns, if any.

*E.g. Republic Act. 1405 (Law on Secrecy of Bank Deposits), as amended, Republic Act 8791 (General Banking Law of 2000).

We ensure that the handling of your information adheres to the established security standards and procedures. Further, up-to-date technology is in place in our systems to prevent unauthorized access which undergoes continuous assessment to improve your securing your privacy.

We guarantee you that any information you provide to us is protected. We will only collect your identifiable information through secure means, i.e. in person at the branch, via recorded line through our Contact Centers, or via e-channel (MetrobankDirect Online and Mobile). We will never ask for your account numbers, passwords or other personal information through e-mail nor ask you to confirm any such information by clicking on a link in an e-mail.




Protect your information. We encourage you to be vigilant in protecting your personal data by ensuring that your account details, PINs, username and password are not disclosed to others nor written somewhere where it will be accessible to others. We also advise you to use strong passwords and to change them regularly as well as keeping your software/s updated.

Use secure means to communicate with us. You can contact us through our website, branches, Contact Centers, MetrobankDirect Online and MetrobankDirect Mobile. Rest assured that information coursed through these channels is protected by the security of our systems.

Report any data breach. If you think that your personal data was mishandled in terms of confidentiality or integrity, or if someone tampered with your personal data without your consent, please do not hesitate to contact our Data Privacy Officer through the following:

Data Privacy Officer

21F Metrobank Plaza
Sen. Gil Puyat Avenue, Makati City 1200
Telephone Number: 63-2-8988557
Fax Number: 63-2-8934084
E-mail Address:



Due to the rapidly evolving changes in banking and technology, we may update this Policy Statement and all revisions will be posted on this site.