Metrobank Contact Center
Metro Manila: +632 8700 700
Domestic Toll Free: 1 800 1888 5775
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Described here are the norms, infrastructure, standards, and procedures by which we can continually safeguard customer information and ensure its confidentiality, with your help, subject to the limitations prescribed in Section V (Limit on Liability) of the Terms and Conditions for Individual customers and Section XI (Limit on Liability) of the metrobankdirect Memorandum of Agreement for Corporate customers. In order to help you clearly understand our commitment in keeping the privacy of your information and upholding the security of your transactions, please note that the words “we”, “us”, and “our” refer to Metropolitan Bank and Trust Company (Metrobank), the flagship company of the Metrobank Group. The words “you” and “your” refer to the individual/s or corporate customer/s who opened and maintain/s one or more account/s with Metrobank and enrolled in metrobankdirect.
We thank you for trusting us, and please feel free to notify us immediately on how we can serve you better.
We safeguard information according to established security standards and procedures, and we continually assess new technology to protect your privacy.
Ensuring your security is a responsibility we share with you. However, while we do our share to ensure security, we acknowledge that your role is also equally important. To ensure the full protection of your transactions and the whole Facility against unauthorized third parties, we urge you to do your share in protecting your information.
We value your privacy and we warrant to you that we shall hold in strict confidence all the information that you communicate to us. All the information that you communicate to us shall be governed by RA 1405 (Law on Secrecy of Bank Deposits) as amended, RA 8791 (General Banking Law of 2000), and other applicable laws and rules and regulations that may be issued by the Bangko Sentral ng Pilipinas and the Bankers’ Association of the Philippines.
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